Employment Type: Full-Time
Experience: 2-3 Years
Certifications: Qualys Certified Specialist (Preferred)

Role Overview:

We are seeking a motivated and detail-oriented L1 Support Engineer to join our cybersecurity team with a focus on Qualys VMDR. The role involves monitoring, ticketing, and basic troubleshooting to ensure secure operations for enterprise environments.

Key Responsibilities:

– Monitor VMDR dashboards and alerts for vulnerability detection and response.
– Perform basic troubleshooting and escalate unresolved issues to L2 support.
– Manage tickets and documentation using ITSM tools like ServiceNow or Jira.
– Assist with configuration, scheduling, and scanning of assets.
– Maintain accurate technical documentation and SOPs.

Required Skills:

– Familiarity with Qualys VMDR and basic security tools.
– Understanding of networking fundamentals (TCP/IP, ports, firewalls).
– Experience with vulnerability scanning and remediation basics.
– Excellent communication and documentation skills.
– Willingness to work in shifts (24×7 support model if applicable).

Preferred Certifications:

Qualys Certified Specialist (QCS), CompTIA Security+, or equivalent.