C2M L2 Support Engineers

Key Responsibilities:

• Handle day-to-day Level 2 (L2) defect analysis and resolution.

• Prepare and deploy fixes in SIT, coordinate UAT testing and pre-prod support.

• Work with business teams to respond to C2M upgrade-related queries.

• Participate in defect review, RCA preparation, and documentation delivery.

Required Skills:

• Strong functional and technical understanding of Oracle C2M upgrade components.

• Experience with SOM and Device Management modules.

• Familiarity with ticketing tools (e.g., JIRA), version control, and testing cycles.

• Good communication skills for collaborating with business, QA, and infra teams.